Privacy Policy

What we collect

When you contact us or complete the Discovery, we collect the details you choose to share: your name, contact information, location, answers about your situation, optional notes and optional photographs. We also record which page you came from and basic campaign information to understand how people find us.

How we use it

We use your information to respond to your request, arrange consultations and deliver agreed services. We contact you about marketing only if you have separately opted in.

Photographs

Photographs are stored privately, visible only to authorized WELLHELD staff, and are never published or turned into listings without your written permission.

Sharing

We share information with specialist providers (such as appraisers or auction partners) only when needed for your request and with your agreement. We do not sell personal information.

Retention and deletion

We keep inquiry records only as long as needed for the purposes above. You may ask us to access, correct or delete your information at any time.

Security

Information is transmitted securely and stored with access controls limited to authorized staff.